Issued to
Jeremy Phillips
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Credential Verification
Issue date: March 26, 2026
ID: ce0bf98b-5e3e-4473-ae36-73137daa449e
Issued by
University of the People
University of the People is the Education Revolution. It is the first non-profit, tuition-free, American, accredited, online university. UoPeople offers the opportunity to earn high quality degrees that are accessible & affordable!
Type
Webinar
Level
Introductory
Format
Online
Duration
45 minutes
Price
Free
Description
This webinar introduces students to key concepts of conflict resolution in teamwork with a strong focus on effective communication strategies. Students will explore the root causes of conflict, learn practical communication techniques to address disagreements, and create a personalised Conflict Resolution Toolkit. This toolkit will include communication tools and an evaluation of personal conflict management styles based on the Thomas-Kilmann model, equipping students to navigate conflict constructively in both academic and professional teams.
Topics Covered:
- Understanding Conflict in Teams: Types, Causes, and Common Triggers
- Communication Tools for Conflict Resolution: Active Listening, Assertiveness, and I-Messages
- Evaluate personal conflict styles and develop a customised set of communication tools to strengthen collaborative conflict resolution skills
Skills
Effective Communication
Active Listening
Team Collaboration
Conflict Management Styles
Conflict Resolution